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- Casino Host Job Description
209 Slot Host jobs available on Indeed.com. Apply to Host/Hostess, Ambassador, Players Club Representative and more!
Casino Hosts provides excellent service to players to get them to be loyal customers.
Casino Host Job Description Example
What Does a Casino Host Do?
The Casino host provides varieties of services to casino players with the aim of converting them to regular and loyal customers of the casino.
His/her job description entails answering queries posed by casino player and resolving their complaints.
His/her role is to please the players and ensure compliance to casino rules, regulations, procedures and policies.
The players will of course have a number of in-house requests while playing and the casino host is expected to fulfill these requests, provided such requests are reasonable.
Most casinos usually empower the host to issue what is called complimentary services to any player; these include complimentary show tickets, beverages, meals, and also accommodation, provided the casino also has a hotel.
A casino host is expected to develop working relationship and good rapport with gamblers, irrespective of their particular level of gambling.
He/she is responsible for keeping first-timers under watch and serving them satisfactorily to ensure they come again; multimillion-dollar gamblers are also expected to be taken care of by the casino host.
The casino host work description also includes making reports of his/her activities and experiences on the casino floor to the marketing manager.
He/she is also treated as a member of the casino’s management, since his/her experience on the casino floor can help the firm in formulating procedures that will further promote its business interest.
He/she is almost always the first person the player will meet when they enter the casino and he/she must be able to nurture the businesses relationship of the casino with the players. This way, he/she will help enhance clients’ loyalty, which will help to maximize profit.
In the event that the casino is organizing any special event for the future, the host is expected to send invitations to the players on behalf of the casino.
He/she is expected to respond to all inquiries made by players regarding service provision issues.
He/she is expected to be knowledgably about the casino’s activities to enable him/her solve customer issues.
Other duties and responsibilities of the casino host include managing database of clients, and providing periodic reports to the marketing manager of the casino, as hinted earlier.
Issues beyond his/her ability are equally expected to be reported to the marketing manager.
The host is expected to be a highly courteous person, as well as having a sales-orientation. Needless to say, the casino host should possess excellent interpersonal skills and he/she should be a perfect communicator.
Teamwork skill is also a must to succeed as a casino host. Considering the prevailing circumstances at the workplace, he/she is expected to be a computer literate person.
Casino Host Job Description Example
The casino host plays important role in the running of a casino, as he/she performs various duties, tasks, and responsibilities for the success of the casino.
Here is a job description example that presents the major role of a host in a casino environment:
- Market the services of the casino to existing and prospective players
- Intimate the players on new games and programs, and events of the casino
- Cater for the needs of the players while they are within the casino
- Send emails or place calls to players to promote the image and services of the casino
- Oversee the promotion and progress of the loyalty programs organized by the casino
- Determine the level of comps to be given to any particular player
- Oversee service delivery to the players
- Ensure players are satisfied with the services provided by the casino
- Listen to complaints and concerns of clients and get them resolved without delay
- Book reservations for the casino’s valued customers
- Coordinate all special events organized by the casino towards attracting new clients
- Draft and distribute periodic or daily report to the casino’s management.
Casino Host Resume Preparation
When preparing a resume for the job of casino host, you need to concentrate on presenting the kind of information employers are looking to see.
One of such information is your work experience, which you can present in your resume by adopting the sample job description shown above, with some modifications wherever necessary.
The functions of the casino host stated in the above work description are appropriate in making the job experience section of a resume for the position.
Requirements – Skills, Knowledge, Abilities – for Casino Host Role
To increase your chances of getting a job as a casino host, you will need to have the following abilities, skills, and knowledge, which form a major requirement by employers for the job that applicants must meet:
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- Education: It depends on the particular casino. While some insist on Bachelor’s degree, some others do accept Associate degree. However, there are some that accept high school diploma
- Previous experience in casino environment is added advantage
- Possess outstanding skills in communication, both oral and written
- Possess a likeable and professional demeanor
- Ability to work fast and meet deadlines
- Ability to manage players and their needs
- Possess computer literacy and ability to handle some important Microsoft Office packages
- Ability to multitask and get several assignments completed within a short time
- Possess jovial and positive outlook, which invariably rub off positively on clients.
Casino Host Skills for Resume
Having a strong and compelling resume is important when searching for a casino host job as you will certainly have other applicants to contend with for the position.
The strength of your resume can determine if it’s going to be read or not, and if the hiring manager will give you an interview appointment or not.
Another section to pay attention to in making a strong resume is the skills section, which shows the employer the skills you have acquired to be able to perform excellently on the job.
To make the skills section for the casino host resume, you can easily apply the required qualities for the role stated above.
How did you find our casino host job description? We will like to hear from you. You can also share your job description and experience if you are presently working or have worked in the past as a casino host. Many thanks!
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Job Assessment Tests: How to Top Your Competition
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The goal of this phase is to determine if the candidate has the appropriate set of skills and qualities to excel on the job.
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Related Posts
Many casinos, especially the larger ones, employ a team of casino hosts whose sole job is to make players happy and assist them in getting the most out of their experience with the casino, within reason, and sometimes even beyond reason depending on the value of the player.
Casino hosts work for the marketing department of a casino, and marketing is what they do. The idea here is to develop relationships with higher value players so that they not only stay at your casino longer, they come back more often, and they hopefully play less or preferably not at all at competing casinos.
So as marketing agents, their role is to provide extra value, reasons to play with them, and these reasons go beyond the normal features of the casino or even the players club. Pretty much all casinos have a players club which reward players based upon their play, and casino hosts pick up where that leaves off and provide additional value, incentives, and special to very special treatment.
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As a rule, casino hosts server higher value players, not necessarily the huge ones, the whales, but certainly players that the casino finds to be very desirable. How desirable does vary by casino, and it is probably easier to get assigned a casino host at a smaller casino or one that doesn’t tend to attract a lot of high rollers than at one of the higher end casinos on the Las Vegas strip, where your more modest play will get rewarded but won’t be enough to get the personal treatment a dedicated casino host can offer.
The higher your value as a player, meaning the more you bet in total, the better treatment you will get, and while this is true for all players really, where you can earn yourself things like discounts off meals or tickets at the casino resort, or even free meals or tickets if your play warrants it, or even be able to stay there for free, we’re talking bigger than that really, when having your meals and room comped doesn’t do quite enough for you and you deserve more.
So we’re talking fairly high rollers here generally, those who would typically use $100 black chips and up, and have a pretty good stack of them, and preferably a nice line of credit to buy more.
How You Get Assigned A Casino Host
Higher rollers at casinos often don’t bring money actually, they are given credit lines and are expected to pay back losses within a set period, depending on the arrangement.
Not surprisingly, this is a more effective way to part big players with their money as this tends to have them risking more than they perhaps would if they just brought a bankroll to play with.
Based upon how much of a credit line you get approved for, if it’s a worthy sized one, you may get assigned a casino host right off the bat, especially if we’re talking a real large sum here. The bigger players, the whales, who are good for a million or more a trip, don’t have to ask, casino hosts will aggressively pursue you if you are in this category, and the competition for these players is pretty fierce as you might imagine.
Other than that, as a rule if you are playing at a casino and wondering whether or not you merit being assigned a host, typically they will find you, not the other way around, and casinos are well on top of your play if you are in the players club, and you can bet that big enough play for this will not go unnoticed.
However, one is free to ask to be assigned a host if they feel like they may warrant one, and at some places more modest players may get treated to this extra service.
What Casino Hosts Do
A casino host may be called upon to do a lot of things, with the lengths they are prepared to go for you, for the most part anyway, limited only by one’s imagination and one’s value to the casino.
They are there to assist you, that’s their only job actually, although keep in mind that they do report to the casino so they have to justify both their time and their spending the casino’s money to their bosses, so you have to be worthy of this special treatment.
To the extent that you are though, casino hosts can do anything from helping you book your dinner and show reservations, to just about anything. Some of the requests can be quite strange, like the player who had a fetish for urinating on walls, and so his host provided that opportunity to him as requested.
Casino Host Jobs
Sometimes casinos have special events where you have to be a VIP to even be invited, and the bigger VIPs get even better special treatment, such as things like ringside seats, or invitations to private parties.
If you’re worth it, you may be treated to one of those very expensive villas that you might see at a casino’s site, although it might be very difficult to impossible to book them, because they are often kept for these huge players to stay at for free as a token of the casino’s appreciation for their play.
Some of these accommodations run five figures a night, so you can get an idea of how big this stuff goes from that.
Given that casino hosts often actively recruit players, in addition to providing all they can at the casino, the hosts themselves may propose deals, such as an expensive trip to an exotic location, where the casino host himself or herself may accompany the player on and continue to take care of the player’s needs while they vacation together.
Of course any problem a player may have is sent to the casino host, who sometimes go a long way to resolving them. It doesn’t even matter if the request is reasonable or not, for instance one casino got in trouble with gaming authorities when it was discovered that they were permitting late bets from a player, the player felt that he deserved to make these late bets and he was important enough that even this sacred rule was broken for him.
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There’s also a lot of babysitting that goes on with this job, especially given that some big players act in ways not considered appropriate, like throwing temper tantrums, and your job is to help keep them out of trouble and smooth things over as much as possible, because after all, these are valuable players.
Casino Host Job Description
Having a casino host though is definitely a very nice perk that will almost certainly make your stay at a casino better, and you get to decide what better means for the most part.